COVID 19 Update

We open with the new normal!

We are pleased to confirm we are open and operating under the strict government guidelines set out for our industry.

Here our new normal;

Valuations – We will be carrying out all our valuations initially by private video call. We will ask you to give us a guided tour of your home and then virtually sit down with you to chat about how we can help you start your property journey. When you decide you are ready to take that next, then with all the appropriate personal protection equipment (PPE) we will visit your property to prepare your marketing pack.

Viewings – As explained in the government guidance, initially all viewings should be carried out virtually in the first instance. Again this will be by private video call with a member of our team who will be at the property ready to show you around and answer any questions.  If you decide that the property ticks lots of your boxes then we are able to carry out an in person viewing for you again wearing all the appropriate PPE. IMPORTANT – as a viewer you will not be permitted to enter the property unless you are also wearing a face covering and gloves.  We will not provide these.

Rental Property Management – If you are one of our tenants and we manage your property we are now carrying out non emergency repairs, we will be working through repairs reported prior to lock down which has been on hold and instructing contractors. Please continue to report maintenance on your PropertyFile account as done previously.

Home Movers – If you were mid sale before or during lockdown, you are probably fed up of hearing from us!  However if you do have any questions about the moving guidelines please check out the link below.

If you have any questions, please do not hesitate to contact us. Full government guidelines are available by clicking the link below;

https://www.gov.uk/guidance/government-advice-on-home-moving-during-the-coronavirus-covid-19-outbreak

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